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Requirements

Canine Guests

  • All dogs must be on a leash when entering the building and in the lobby.
  • If you are using an e-collar at home, we recommend bringing it with so that our trained staff may maintain consistency.  We want to ensure that your dog has the best opportunity to enjoy themselves during group play.
  • All Dogs must wear snap collars/quick release collars. Choke chains, prong collars, and harness are not acceptable in group play.  We have collars available for purchase in our retail department.
  • Owners must complete a Pet Care Agreement, and fill out customer registration forms. These can be viewed online but must be signed at The Paw.
  • Owner must drop off their dog for boarding stays, or make arrangements with our staff if they are unable to be present. 

Temperament

Boarding

We are a very "hands on" facility, dogs must be comfortable being handled by our staff.

We require a Boarding Evaluation for each guest. You may print off the form and complete it to bring with you or complete it once you arrive. The evaluation is free of charge and will be performed by an approved staff member. We encourage you to come in for this evaluation prior to the first day of boarding. While we can do the evaluation at the time of drop off, there is the risk that we're unable to accept the dog. if that is the case, you would need ot make another arrangement. The evaluation takes approximately fifteen minutes. If you're dropping off during a holiday period or early or late in the day, our lobby may be very busy. Please plan accordingly.  

If your dog has not stayed with us in the last six months, another evaluation may be required.

Owners are always required to report any behavioral concerns at the time of drop off.

If you wish to have your dog in our Daycare groups they will have an additional evaluation during their stay. If your dog is not suitable for group play we can provide them with individual play times.

Daycare

A Daycare Evaluation is required for all dogs who have not attended Daycare at The Paw before or who have not attended for more than one year.  An evaluation is also required if the dog is younger than six months old when it last attended and six or more months have passed.  You may print the form and complete it or bring with you to complete once you arrive.

The evaluation is scheduled as a half day of Daycare and the fee is the same as for a half day of Daycare.

Evaluations are available Monday - Friday (except on or around holidays). An appointment is required. Please contact The Paw to schedule and for additional information.

Vaccinations and Medical Requirements

  • Proof of current vaccinations from your veterinarian: Rabies and Distemper/Parvo comb (DHLLP). For information regarding our policies on Bordetella/Canine Cough and Canine Influenza please visit our Documents  page.
  • Puppies must be vaccinated against Rabies by the age of 16 weeks, they are required to have their first Distemper/Parvo Combo (DHLPP) at the age of 8 weeks, their second at 12 weeks and their third by 16 weeks.
  • Negative fecal exam within a year
  • Flea and tick free
  • Physically healthy and ready for play.  
  • You must inform us of any medical concerns that your dog may have
  • Free from any communicable condition including internal and external parasites
  • If your pet has been ill with a communicable illness in the last 30 days, we require certification from your veterinarian that they are well, before we can admit or readmit them.
  • Reliable emergency contact
  • Your dog must be two weeks past any surgical procedure.
  • Dogs over 8 months must be spayed/ neutered to participate in group play or social let outs
  • If your dog is taking any medication during a boarding stay it needs to be contained in the original prescription bottle. You are not permitted to mix their medication in their food prior to dropping them off. This creates an unsafe environment for our guests as food can spill, and other dogs may come in contact with it. We need to make sure that the correct dog is taking the medication that is prescribed to them.  
  • Alert our staff of any medical condition, or health issue your dog may have when making your reservation and again at check in.

Our fax number is: 507-625-8643, and our e-mail address is: info@thepawmankato.com

Be Aware that...

During group play and social let outs, dogs are commingled with other dogs. During commingled play your dog may get scratches, cuts, bruises, and other minor injuries. We train our staff to avoid and stop any fighting, mounting, and other inappropriate behaviors. However, the risk for such behavior exists, and injuries can occur. The Paw reserves the right to transport any dog to a veterinarian of our choice for emergency medical attention, at the owner's expense.

Additionally, just as children in the commingled setting of school can pick up illnesses; your dog can also pick up illnesses at The Paw. We do our best to remove and isolate any symptomatic dogs. We also clean with water heated to 230° F, and use pet friendly cleaners. We are not responsible if your dog contracts a parasite, cold, flu, canine cough, or any other illness while they are at The Paw. While we do our very best to provide a safe and sanitary environment for all of our guests, we cannot completely control the spread of illness or risk of injury. 

There is no veterinarian on staff.  

Feline Guests

  • All cats must enter the building in a cat carrier; for their safety, due to dogs that may enter the lobby.
  • Owners must complete a Pet Care Agreement, and fill out customer registration forms. These can be viewed online but must be signed electronically.
  • Owner must drop off their dog for boarding stays, or make arrangements with our staff if they are unable to be present.
  • Owners are strongly encouraged to bring treats for their cats. This will aid our staff members in building a bond more quickly.

Temperament

  • As the majority of cats are stressed for the first day or two, we do not perform an evaluation. Owners must know that their cats are comfortable outside of their own environment and that they are comfortable being handled by strangers.
  • Owners must allow sufficient time to be able to place their cat(s) into one of our Kitty Condos. Please plan accordingly.
  • If staff members are unable to pick up a cat, it will not be allowed free roaming time in the room.
  • If the cat is creating a danger to staff while in the Kitty Condo, we’ll need to have the cat picked up and removed from the facility. Please be sure that your emergency contact is able to do this for you in your absence.

Vaccinations and Medical Requirements

  • Proof of current vaccinations from your veterinarian: Rabies, Feline Leukemia, and  FVRCP
  • Cats who want to climb our cat towers, watch the fish in our aquarium, and wander the room must be vaccinated for feline leukemia.
  • Flea and tick free
  • Physically healthy and ready for play
  • You must inform us of any medical concern your cat may have
  • Reliable emergency contact
  • Free from any communicable condition including internal and external parasites
  • If your pet has been ill with a communicable illness in the last 30 days, we require certification from your veterinarian that they are well, before we can admit or readmit them.
  • If your cat is taking any medication during a boarding stay it needs to be contained in the original prescription bottle. You are not permitted to mix their medication in their food prior to dropping them off. This creates an unsafe environment for our guests as food can spill, and other cats may come in contact with it. We need to make sure that the correct cat is taking the medication that is prescribed to them.  
  • Alert our staff of any medical condition, or health issue your cat may have when making your reservation and again at check in.

Our fax number is: 507-625-8643.

Payment Requirements 

  • We require a credit card on file to guarantee a reservation. You have FREE cancelation until noon the day before you're scheduled to check in. Cancelation after this time incurs a charge of $25.00.  Example:  If you are checking in on Saturday, you have until noon on Friday to cancel.   If you cancel a 3-night's stay the morning of the day you are scheduled to arrive, you are charged a $25.00 cancelation fee.
  • If your pet is staying for more than 7 days, charges for the stay will be posted to the card weekly. Pets staying less than a week will be charged the remaining balance at the end of the stay.
  • If someone other than yourself will be picking up your pet, we require that you let us know who they are and they must be able to show valid ID at pick-up.
  • Payment must be made by either cash or credit card, we do not accept checks as payment for boarding stays. Checks are only accepted for training classes and daycare packages.